Part 1: Why customer problems may do more good than you know
Works through phones, with NFC, Secure Element, and fingerprint security
Mobile platform rebrand prompted by coincidental similarity to terrorist group
Advances as a strategic framework defined in four areas
50% know about it—only 3% have used it
Don't procrastinate! Process can take 9 to 12 months
Customer data, financial information most sought after
Talking with EVP Fred Graziano
Reputations can die in 15 minutes today
Tougher exams can be met with better prep
