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Consumers Save More Than $4B as Banks Cut Charges

Consumers Save More Than $4B as Banks Cut Charges

Most of the 25 largest banks in the US have eliminated certain fees and amended overdraft charges, according to Pew research
Customers Dissatisfied with Bank Advice Services, Survey Shows

Customers Dissatisfied with Bank Advice Services, Survey Shows

JD Power research finds consumers are unhappy with financial advice provided by banks as broader satisfaction declines
CFPB to Review ‘Excessive’ Credit Card Penalty Charges

CFPB to Review ‘Excessive’ Credit Card Penalty Charges

The bureau will investigate “excessive” profitability from late fees that cost customers $12 billion a year
CFPB Requests Public Input to Improve Bank Customer Service

CFPB Requests Public Input to Improve Bank Customer Service

The organization seeks to guarantee the “legally enshrined right” to adequate customer service
Customers Unimpressed with Digital Card Services

Customers Unimpressed with Digital Card Services

Consumer survey shows that banks’ digital channels are not providing the level of service that their clients expect
Scams are soaring. What should financial institutions do to better protect themselves and their customers?

Scams are soaring. What should financial institutions do to better protect themselves and their customers?

Scams, the number one type of crime in the United States, continue to threaten financial institutions and their customers
Direct Banks Gaining Support as Customers Go Online

Direct Banks Gaining Support as Customers Go Online

New research reveals customer satisfaction is high among customers of online-only banks
Consumers Uncertain about Inflation as Household Debt Nears $16T

Consumers Uncertain about Inflation as Household Debt Nears $16T

Findings come as US inflation nears 40-year high, climbing to 8.3% in April
ABA Urges Lawmakers to Reject Overdraft Rules

ABA Urges Lawmakers to Reject Overdraft Rules

A Senate subcommittee is considering proposed limitations to overdraft fees
Federal Reserve Adds Alacriti to FedNow Showcase

Federal Reserve Adds Alacriti to FedNow Showcase

Central bank instant payment service to be rolled out next year following strong demand from businesses
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