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Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."
If you haven't noticed, there is a theme to my most recent blogs. The relationship between ourselves and our technology is changing!
Who wins when a bank finds a way to safely extend financial services to individuals traditionally deemed out of the mainstream?
Gamification. Sounds like yet another trendy, buzzy, shot-in-the-dark term people make up to hype the latest hair-brained approach to financial services operations, a term like Big Data, BYOD, or social…
That question should guide bankers considering any new technology this year. Here’s how it plays out with four key tech trends
Frustrated by long response times? So are your customers, and it’s only getting worse
Handling consumer complaints in the age of CFPB, UDAAP, and Twitter
To delete or not to delete? Aye, there’s the question
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