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The bureau is collating research on key customer service metrics from large banks
The organization seeks to guarantee the “legally enshrined right” to adequate customer service
Market conditions are weakening despite consumer and business markets appearing solid, according to an ABA survey
Consumer survey shows that banks’ digital channels are not providing the level of service that their clients expect
A warning from the head of America’s largest bank, JPMorgan Chase
Quarterly report shows combined income across the sector fell by $17 billion in the first quarter of 2022
New research reveals customer satisfaction is high among customers of online-only banks
Findings come as US inflation nears 40-year high, climbing to 8.3% in April
New survey finds a distinct lack of consumer trust, despite efforts by the industry to make practices more equitable
Its first quarter profit exceeded estimates due to the credit quality of its customers
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