Retail Banking

Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."

If you haven't noticed, there is a theme to my most recent blogs. The relationship between ourselves and our technology is changing!

PFM's evolving at a rapid pace

Gamification. Sounds like yet another trendy, buzzy, shot-in-the-dark term people make up to hype the latest hair-brained approach to financial services operations, a term like Big Data, BYOD, or social…

Facing dozens of risks, how well protected is your bank? Really?

Enhanced capabilities make the ubiquitous machines a competitive advantage once again

That question should guide bankers considering any new technology this year. Here’s how it plays out with four key tech trends

You don’t need to worry about “search engine optimization”

Trend good despite higher levels, more nonprime borrowing

Frustrated by long response times? So are your customers, and it’s only getting worse