Menu
Banking Exchange Magazine Logo
Menu
Customers Dissatisfied with Bank Advice Services, Survey Shows

Customers Dissatisfied with Bank Advice Services, Survey Shows

JD Power research finds consumers are unhappy with financial advice provided by banks as broader satisfaction declines
Consumer Financial Protection Bureau Investigating Overdraft Charges

Consumer Financial Protection Bureau Investigating Overdraft Charges

The bureau is collating research on key customer service metrics from large banks
CFPB Requests Public Input to Improve Bank Customer Service

CFPB Requests Public Input to Improve Bank Customer Service

The organization seeks to guarantee the “legally enshrined right” to adequate customer service
Credit Conditions Set to Deteriorate, Say Economists

Credit Conditions Set to Deteriorate, Say Economists

Market conditions are weakening despite consumer and business markets appearing solid, according to an ABA survey
Customers Unimpressed with Digital Card Services

Customers Unimpressed with Digital Card Services

Consumer survey shows that banks’ digital channels are not providing the level of service that their clients expect
Markets Recover but With a Backdrop of Jamie Dimon’s “Hurricane”

Markets Recover but With a Backdrop of Jamie Dimon’s “Hurricane”

A warning from the head of America’s largest bank, JPMorgan Chase
FDIC: Banks Remain Strong but Face ‘Significant Uncertainty’

FDIC: Banks Remain Strong but Face ‘Significant Uncertainty’

Quarterly report shows combined income across the sector fell by $17 billion in the first quarter of 2022
Direct Banks Gaining Support as Customers Go Online

Direct Banks Gaining Support as Customers Go Online

New research reveals customer satisfaction is high among customers of online-only banks
Consumers Uncertain about Inflation as Household Debt Nears $16T

Consumers Uncertain about Inflation as Household Debt Nears $16T

Findings come as US inflation nears 40-year high, climbing to 8.3% in April
Majority of Americans believe racism present in US financial and credit scoring systems

Majority of Americans believe racism present in US financial and credit scoring systems

New survey finds a distinct lack of consumer trust, despite efforts by the industry to make practices more equitable
Page 1 of 22

Sections

About Us

Connect With Us

Resources