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Risk Management

Lost customer trust is main impact from cyber breaches

Lost customer trust is main impact from cyber breaches

Weakest link seen in the lack of dedicated internal resources
Criminals target contact centers at vulnerable times

Criminals target contact centers at vulnerable times

Pretext scams take on intensified roles in this digital era—Part 2 of 2
No community bank can control how other institutions’ black eyes make it look. But lenders at the local level can control how their own policies and practices make them look.

Reputation risk in the loan department

Paying attention to policy, details, and decisions safeguards local lenders
Criminals target contact centers to enable fraud in other channels

Criminals target contact centers to enable fraud in other channels

Age-old pretext scams take on intensified roles in this digital era—Part 1
Online and email fraud high among business concerns

Online and email fraud high among business concerns

Customer education and fraud solutions found lacking
Card-not-present seen as fastest growing type of credit card fraud

Card-not-present seen as fastest growing type of credit card fraud

While incidents rose, the average loss per compromised account fell 10
What’s over the horizon? A risk-minded banker always considers that, says blogger Ed O’Leary in recalling a departed friend who was ahead of his time.

Risks over the horizon, and how to prepare

How common sense questions helped a banker anticipate
Mortgage application fraud risk drops slightly

Mortgage application fraud risk drops slightly

19,700 mortgage apps deemed risky in second quarter 2013, down from 20,900 a year ago
Bank survey finds many tech companies preparing for cyber attacks

Bank survey finds many tech companies preparing for cyber attacks

Silicon Valley Bank clients prepare for when, not if, cyber attacks will occur
The Map and the Territory: Risk, Human Nature, and the Future of Forecasting. By Alan Greenspan. Penguin Press HC. 400 pp.

If Greenspan had it to do all over again …

Book Review: Was Greenspan Fed too theoretical to predict Great Recession?
Page 125 of 135

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