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Risk Management

S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Doldrums predicted for major lenders

Seasonality helps big banks grow loans in Q2 but forecast remains dim for year
Banks can learn a lot from complaints, but at the end of the day you also want unhappy customers to become satisfied customers.

Complaints management requires tough management

Customer experience hinges on getting problems fixed promptly—and right
Attitude may play a role in how well your bank scores in new federal compliance ratings, suggests consultant Pam Perdue.

What’s your “compliance mindset”?

Upgraded federal compliance ratings process requires fresh approach
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

Discrimination, lending, and banking’s talent shortage

Google’s diversity issue prompts some fresh thinking
ALCO Beat articles featured exclusively on bankingexchange.com are written by the asset-liability management experts at Darling Consulting Group.

5 key steps to improve ALM model assumptions

Assumptions should never go unquestioned in these uncertain times
4 strategies to innovate without betting bank

4 strategies to innovate without betting bank

Embrace change, but manage your risks as well
If asked right now, how would you conclusively prove that you are who you say—and think—you are?

Identity crisis: Who the heck are you?

In a digital world, identity grows more important than ever
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

D.C. impacts credit picture

Political gridlock weighing on U.S. bank loan growth
The Bank for International Settlements has introduced a new wrinkle for the foreign exchange business—a code of conduct.

Conduct code comes to FX business

Signing code means abiding by set of ethical practices
From careless downloading of malware to malicious activity by a disaffected employee, people issues can make or break your bank's cyberdefenses.

10 ways to enhance cybersecurity with “people practices”

Ultimately, cyber-risk is a people issue, and HR can help
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