Handling consumer complaints in the age of CFPB, UDAAP, and Twitter

The key to fair lending is treating similarly situated people similarly. Easier said than done      

Half the battle: successfully tackling the human element

These bank leaders no longer think of themselves as “women bankers,” a sign of changed times. Yet challenges remain—work/home balance and compensation among them 

The good news: Community banks hold $324 billion in equity capital. The bad news: They need $90 billion more.

New regs promote "credible challenge" and multi-level accountability

ABA phone briefing sets up management/board deliberations

Revenue analysis will help Chemung Financial dig out more than a million—and it won’t be just a one-time find   

Your first reaction upon reading the provocative headline above, may well be: “First, kill all the consultants.” But since you’ve read this far, you ought to continue. It will be worth your while.