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Books for Bankers - Banking Exchange
Confessions of a Public Speaker, by Scott Berkun, 240 pp., O’Reilly Media, October 2009

Have to give a speech? Read this first

Book Review: Humor helps address peoples’ #1 fear
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, John A. Goodman, 256 pp., AMACOM-American Management Association, 2009

When your service stinks, but not enough for complaints

Book Review: Forget lip service about service. Author brings it down to money
Lords of Finance: The Bankers Who Broke the World, Liaquat Ahamed, 564 pp., The Penguin Press, member of The Penguin Group (U.S.) Inc., 2009

History of a financial crisis before the web, mobiles, and CNN

Book Review: Financial history repeats itself, and repeats itself, and …
The New Community Rules: Marketing on the Social Web, by Tamar Weinberg, 368 pp., O’Reilly Media, July 2009.

Are you where next generation's looking?

Book Review: Maybe social media is a virtual world, but the relationships are real
BANK 2.0: How Customer Behavior and Technology will Change the Future of Financial Services, by Brett King, Marshall Cavendish/Business, 397 pp., 2010

What's the future of your bank?

Book Review: Changing banking consumer preferences demand that banks evolve
Local Online Advertising for Dummies, by Court Cunningham and Stephanie Brown, For Dummies: A Branded Imprint of Wiley, 363 pp., Wiley, 2010

Hows and whys of local web marketing

Building Type Basics For Banks And Financial Institutions, by Homer L. Williams, Williams Spurgeon Kuhl & Freshnock Architects, Inc. (WSKF), 256 pp., Wiley, 2010

Helpful Guide To Branch Building Basics

Book Review: Veteran of more than 100 financial office designs shares essentials for veterans and first timers alike
Foundations of Banking Risk: An Overview of Banking, Banking Risks, and Risk-Based Banking Regulations, by Richard Apostolik, Christopher Donohue, and Peter Went, 264 pp., Wiley Finance, 2009.

Foundations of Banking Risk: An Overview of Banking, Banking Risks, and Risk-Based Bank

Book Review: A primer for those new to banking risks
Stalking The Black Swan: Research and Decision Making In A World Of Extreme Volatility, by Kenneth Posner, 288 pp., Columbia University Press, 2010

Stalking The Black Swan: Research and Decision Making In A World Of Extreme Volatility

Book Review: A good practitioner’s guide to catastrophic improbability
Extract Value from Consultants: How To Hire, Control, and Fire Them. By Gordon Perchthold and Jenny Sutton. 219 pp., Greenleaf Book Group Press, 2010.

Extract Value from Consultants: How To Hire, Control, and Fire Them

Book Review: Consultants’ meters keep running, so you’ve got to get it right or pay through the nose
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