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Making Sense of it All

Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

“Customer centric”—part science, part art

Written by John Ginovsky | 06/24/2014 - 00:00 |
Customer experience trumps all—if done right

Keep in touch

Written by John Ginovsky | 06/17/2014 - 14:51 |
Personal, face-to-face relationships still matter

Security seems to be someone else’s problem

Written by John Ginovsky | 06/11/2014 - 15:59 |
Everybody needs to assume responsibility

Mobile wallets quietly coming on strong

Written by John Ginovsky | 06/03/2014 - 11:38 |
Slowly, the mobile wallet players focus on… customers

Tiptoeing toward tablet banking

Written by John Ginovsky | 05/29/2014 - 00:00 |
Other countries seen leapfrogging U.S. with tablet apps

New tech helping to boost small-business recovery

Written by John Ginovsky | 05/21/2014 - 00:00 |
Web, mobile, cloud, analytics help small firms thrive

Technology too pervasive to pigeonhole in IT

Written by John Ginovsky | 05/07/2014 - 09:41 |
CIOs need to shift hats from tech controller to orchestrator

Prepaid cards starting to surge

Written by John Ginovsky | 04/29/2014 - 00:00 |
Customers love prepaid cards; merchants love prepaid cards—banks?

Why you should embrace your “social activists”

Written by John Ginovsky | 04/22/2014 - 00:00 |
These employees can boost the bottom line—if management helps

The internet of things and banks

Written by John Ginovsky | 04/15/2014 - 00:00 |
Get used to it: "I-o-T" has banking applications
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