Here is the future of computing: Solid state memory (no disk drives); neural interfaces that enable your thoughts to interact with the computer operating system (not keyboards); batteries that recharge by motion created as you walk through the airport or to the office; holographic displays (no monitor); smart communication cards that know your data plan, track your usage and find the cheapest route automatically (and encrypt your communications over public networks); GPS navigation systems that know your driving habits and automatically alert you to traffic issues and call you with alternatives.
Know me, follow me
The next generation of computing will know more about you than you know about you! The device will study your habits, your activities and adjust to you. A passive/active monitoring interface (you tell it - you let it) learns as you live! Intrusive? Maybe! It is up to you. Perhaps the settings feature will have a closeness option that you can set when you configure or set up the device. Somehow I feel a Carpenter's song coming on, "Just like me, they long to be, close to YOU! (I'm dating myself.)
Could the computer become a virtual family dog and replace the real one? Could you in fact have a relationship with your technology? Well, in some cases, we have that now. We live in the Digital Age where our use of technology has become intensely immersive. Most of the technology that I have listed is already being used, it is just not integrated into one device yet. As computing power continues to grow, device integration will only be a matter of time.
Ultimately, next generation computing will morph into a computer companion. The alarming fact is that some can't live without their computer, smartphone or tablet today!
In the banking space
One of the greatest frustrations of a financial institution employee is that they have to be at a workstation, desk, or specific location in order to function. They need a keyboard, mouse, monitor and connectivity. The reality is that banking locations, or branches, over the next decade will decline domestically. Staff will become increasingly mobile (Technical support and whatever system access you need to perform your job will follow you much like the personal computing lifestyle mentioned earlier.) It will know you and follow you.
Banking locations, retail, commercial, or operational, will be entirely wireless environments constructed with no cables in the wall except power. Goodbye to looking for an Ethernet connection. Bank buildings will know you the minute you walk through the door and automatically connect (or pair) with your device, once you successfully authenticate.
The challenge is accepting this reality, anticipating the technological changes, and commencing planning in preparation for the change. Culturally, it is massive mind-shift in the application and use of technology for your organization and it will traumatize traditional thinkers. The reaction will be to resist. But as the Borg said in Star Trek, "resistance is futile, you will be assimilated!" (I know... dating myself again.) Vendors will also resist because they have a history of being slow to adapt to technological trends . What are your options? The only way you will be prepared for change is if you insist on it! By the way, your customers will!
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- Bank of America Adopting Digital Financial Planning Tool Usually Developed by Fintechs
- The “New Normal” in Banking Customer Expectations