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7 banks hit J.D. Power champion list

7 banks hit J.D. Power champion list

Institutions rank in multi-industry satisfaction poll
Common debit solution to boost EMV

Common debit solution to boost EMV

Visa, First Data pact offers streamlined EMV adoption
Survey shows bank customer confidence rising

Survey shows bank customer confidence rising

Banks also seen as vulnerable to new digital competition
43 retail banking myths—busted!

43 retail banking myths—busted!

How many of these do you believe?
Analytics is all about speed, personalization

Analytics is all about speed, personalization

New processes needed to capture ʻbusiness moments'
CRM at the heart of digital strategies

CRM at the heart of digital strategies

Main areas include mobility, social media, web analytics, and ecommerce
Personalized emails work best

Personalized emails work best

Messages aimed at individuals boost transaction rates six times
Brick and mortar not obsolete, just different

Brick and mortar not obsolete, just different

New customer base eschews the velvet-rope lobby setup
Biometrics: Time to take it seriously?

Biometrics: Time to take it seriously?

Mobile use adds both urgency and challenges. Will it pass smell test?
Omnichannel impacting small business banking

Omnichannel impacting small business banking

New ways sought to service the best lending prospects
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