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30-somethings to drive consumer loan demand

30-somethings to drive consumer loan demand

Rising personal credit tide predicted by risk managers
Business Gamification for Dummies. By Kris Duggan, CEO of Badgeville, and Kate Shoup. John Wiley & Sons, Inc. 284 pp.

Systeming the game at your bank

Book Review: Good basic guide to engagement for bank gamification newbies
Study gives bank websites poor grades compared with other retail sites

Study gives bank websites poor grades compared with other retail sites

The best bank sites, however, still are significantly better than the bottom sites
Lost customer trust is main impact from cyber breaches

Lost customer trust is main impact from cyber breaches

Weakest link seen in the lack of dedicated internal resources
Criminals target contact centers at vulnerable times

Criminals target contact centers at vulnerable times

Pretext scams take on intensified roles in this digital era—Part 2 of 2
Criminals target contact centers to enable fraud in other channels

Criminals target contact centers to enable fraud in other channels

Age-old pretext scams take on intensified roles in this digital era—Part 1
Mobile no longer optional for customer experience

Mobile no longer optional for customer experience

Mobile strategy a key driver for achieving marketing goals and business objectives
New consumer research from ABA undermines the traditional image painted of overdraft service—and overdraft customers.

New perspective on overdraft customers emerges

ABA-backed research paints very different picture than cliché
Online banking visits soaring, particularly on 4th and 18th of each month

Online banking visits soaring, particularly on 4th and 18th of each month

Notable peak seen during holiday period
Less back-to-school spending, lower gas prices, and unseasonably warm weather in many areas reduced consumer spending growth in September, according to the latest FirstData SpendTrend report.

Consumers tighten faucet a bit

FirstData report tracks September slowdown
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