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Consumer Loyalty to Banks Declines

Consumer Loyalty to Banks Declines

Less than half of customers are “certain” they will remain with their bank over the next 12 months
One in Five Oppose Fed’s Proposed Changes to Regulation II

One in Five Oppose Fed’s Proposed Changes to Regulation II

An overwhelming majority of consumers are satisfied with the current debit card system
CFPB Finalizes Rule to Cut Late Credit Card Fees

CFPB Finalizes Rule to Cut Late Credit Card Fees

Average late fee charge reduced from $32 to $8
Customers Value Fraud Protection When Opening New Account

Customers Value Fraud Protection When Opening New Account

Strong fraud protection is the most important consideration for 32% of consumers
Fraudsters are Targeting Younger Consumers

Fraudsters are Targeting Younger Consumers

TD Bank report found that nearly a third of young consumers have fallen victim to financial fraud
Two-thirds of Americans Have Decreased Spending

Two-thirds of Americans Have Decreased Spending

Teenagers are also more likely to experience financial concerns and lie about their financial situation
Banks Must Improve Digital Offerings to Meet Customers’ Expectations

Banks Must Improve Digital Offerings to Meet Customers’ Expectations

More than 60% of middle-market companies class themselves as “digitally native”
Consumers Become More Optimistic About Financial Conditions

Consumers Become More Optimistic About Financial Conditions

Over 76% of consumers expect their finances to improve or remain unchanged over the next 12 months
Junk Fees are Causing Consumers to Switch Banks

Junk Fees are Causing Consumers to Switch Banks

Proposed rule to ban junk fees aims to remedy widespread concerns
CFPB plans to curb overdraft fees

CFPB plans to curb overdraft fees

The new rules could save consumers over $3.5 billion in fees per year
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