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Direct Banks Surpass Traditional Banks in Customer Satisfaction

Survey shows higher customer satisfaction with direct banks, as customers feel more supported during challenging times

Lending Tree survey showed that these plans are being used as short-term loans

Discover how banks and credit unions are leveraging key metrics to increase profitability and strengthen customer relationships

With 91% valuing reward programs, 63% would be disappointed to lose them to regulation

Banks and financial institutions in the U.S. continue to face significant challenges in order to remain competitive

A lack of understanding about how interest rates impact savings has led 60% of Americans to invest in low-growth vehicles

British press has speculated that Santander may pull out entirely from the country

Despite switching perks, 18% of customers remain with the same bank account because it’s “the account they’ve always had.”

Chase’s overall service quality received recommendations from 81% of customers

Five associations say the overdraft fee cap is unnecessary due to recent bank efforts