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Resonate State of the Consumer Insight Snapshot

Resonate State of the Consumer Insight Snapshot

A Guide to Understanding and Engaging Today’s Financial Services Shoppers
Are You Ready for the Next Frontier in Loan Origination?

Are You Ready for the Next Frontier in Loan Origination?

Technology has transformed every aspect of our lives and has completely altered our perception of the world.
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Don’t blame tech staff when analytics go haywire

New tech requires new leadership, new culture— and new responsibility
"PFE"—Personal Financial Experiences—will build on the lessons learned from PFM's disappointing results.

As “PFM” fades, “PFE” steps in

Less work and more “in the moment” advice essential, says study
The veritable growing bounty of data available to marketers will be coming under restrictions in Europe. U.S. institutions doing business with Europeans will be affected by these rules. But all American banks must consider the European framework, as data usage here comes under increasing examination.

Will EU’s new data reg hit your bank?

New wrinkle would pull in American banks that serve European residents
Banks generate huge pools of data and that will only increase as digital banking becomes the norm. The question is how to best harness all that information to best serve customers.

Analytical eye brings greater customer insight

New approaches open opportunities for data-driven marketing, compliance, and fraud mitigation
Digital services remain impressive, but using technology to better serve customers and to find new clients is exciting.

Using digital science to apply the human element

At Seacoast Bank, small can be beautiful when data drives growth
Location data from smart devices will increasingly enhance the trove of data financial services firms can already tap. The challenge remains not so much netting the data, but making it useful on a timely basis.

Big challenges in big data

Making more of floodtide of data requires both tech and human improvement
Banks spend a great deal to bring customers to the point of onboarding. Abandonment due to factors such as a poor digital application wastes precious resources.

Stop trashing marketing bucks

Without insight into digital sales, your marketing budget is going to waste
12 key definitions in advanced analytics

12 key definitions in advanced analytics

Part 2 of series: Get to know the lingo of this critical new science
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CSI: Hawthorn River
Lending Regulatory Compliance

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