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Viewpoints
Survey highlights desire for Software-as-a-Service solutions
Today’s normal once seemed unthinkable
In digital era, begin with outside-in approach to analyzing behavior
Talking with KeyBank’s corporate responsibility chief
Part 2: Get “sorry” right, or it’s just a sorry excuse
Unexpected costs, even busted deals await unprepared
Could partnership with nonbanks help?
Internet of Things is already changing banking
Too many seek to be "good enough," not "stellar"
Community banks suffered disproportionately
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