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How will Acting CFPB Director Mick Mulvaney treat the bureau's complaints program? He's looking for input from banks and other stakeholders.

Any beefs about CFPB complaint system?

Bureau seeks input as part of overall review
Digital Human: The Fourth Revolution Of Humanity Includes Everyone. By Chris Skinner. Marshall Cavendish Business, 344 pp.

Book Excerpt: Chris Skinner’s “Digital Human”

Welcome to the Fourth Age of Humanity
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

Some lessons from the sad tale of GE

There’s no cure for bad timing
Sometimes major growth means upgrading from old approaches and older concepts. Jeff Gerrish recently helped a community bank planning a major growth initiative to weigh what would have to change.

Updating the abacus

Making a major strategic move demands board-level planning and consultation
Digital Human: The Fourth Revolution Of Humanity Includes Everyone. By Chris Skinner. Marshall Cavendish Business, 344 pp.

Predictions of digital humanity

Book Review: Why might humans need banks in the future?
Do you feel like your bank remains a few pages behind the class? Maybe that's not so bad. Anna Murray, the "Tech Sherpa," regularly presents real-world suggestions on how to solve technology conundrums.

5 rules for picking a good tech vendor

Rule #1: Get real
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.

What was hot, now is not

An old standby is playing out the string
With a nod to pop music, veteran John Byrne’s blog scans the anti-laundering and anti-terrorism world. John pierces silliness and inconsistency, and strongly believes in private-public partnership.

“Runnin Down a Dream”*

Can’t we look at an issue from all sides?
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

As cybercrime soars, AI tools must ramp up

A new term you need to know: “cyber threat intelligence”
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.

“But you said!”

Don’t believe everything you hear when a sale is closing
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