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Fintech expert Chris Skinner gave his advice in a format new to Money 20/20 this year: The Forum. Staged like theater-in-the-round, Forum presentations were broadcast to audience members via wireless headsets.

"Nothing less than transformation"

Blunt Money 20/20 talk from fintech author Chris Skinner attempts to jolt bankers into new age—or else
Among the gaps Pablo Sanchez and his team filled in at HSBC was credit card offerings. A metal card—the HSBC Premier World Elite Mastercard—was just introduced for a key segment: people who travel regularly, particularly to and from the Far East and Europe to the U.S. East and West Coasts.

HSBC’s retail transformation hits stride

Two years in, venerable bank embraces digital, but feels banks are not endangered
Some technologies—blockchain is the latest—can suffer from too much hype early on, says Well’s Steve Ellis.

“Let tech breathe” a bit

Talking about banking innovation with Wells Fargo’s innovation chief Steve Ellis
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

CECL stirs D.C. concerns

Regulators concerned about banks hiring third-party vendors to handle it
Bad tech can sink a bank like bad loans. It just takes longer. Here's how to stay afloat.

How to "get" tech



3 key steps your bank must take to survive
Old habits die hard. But banks that adopt a digital, quick-response strategy will strengthen ties with business client.

Be more like a "Day 1" company

Think "small" and "agile" when devising tech use cases
Agility and speed are both pre-requisites for competitive banking today. Finastra’s Michael Dionne discusses what it takes.

Banks can cope with “tech arms race”

It takes “intestinal fortitude” but there are ways to keep up with the bigs and millennial expectations
Banking's digital path promises to move rapidly, but the human factor will be a key element of the business for years to come, predicts SunTrust head of consumer digital.

Don’t try so hard to imitate Amazon

SunTrust’s Anoop Warrier discusses the challenge of balancing humans and digital
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Deposit standoff benefits community banks for now

But complacency would be a mistake
Being in the moment where the customer is will increasingly be the goal for retail bankers.

Tailoring the customer experience

Websites that fit themselves to clients on the fly and more will be norm
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