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Multichannel Banking 2.0—Customer Ecosystems

Investments in multichannel banking have been focusing on traditional and commonly known media such as mobile, web, branches, paper, email, and ATMs. These strategies have no doubt brought tremendous advances in customer experience, operating cost synergies,…

Tech-Change Roadmap: Are we there yet? Almost

Big data, three-dimensional (3-D) printing, activity streams, internet television, near-field communication payment, cloud computing, and media tablets are among the fastest-moving technologies identified in Gartner Inc.'s 2012 Hype Cycle for Emerging Technologies report.  

Online confirmation thwarts fraud, lowers errors

The process of confirming client data in response to auditor requests is as routine and mundane as anything in the business of banking, but with recent technological advances the old paper-based system likely will switch to…

BATTLE OF THE GIANTS Tech-industry power struggle could impact mobile pay development

Apple, Google, Microsoft look to lock up the “superstack”

More To Worry About: Beware the apps

With the onslaught of electronic channels—from online and mobile banking to social media marketing—and the proliferation of gadgets—smart phones, tablets, and ever-slimmer laptops—the opportunity for cyber threats is increasing exponentially.     

Revamped tools could boost commercial business

Effective strategies for using a business process model approach to overcome challenges in corporate lending

Money from unexpected places

Information is power. Now, it’s money, too. Ignore it at  your peril

TALKING TECH TRENDS: From CRM to

Consider the headaches inherent in BYOD

“BYOD” quandary

“BYOD” quandary

When the “bring your own device” trend comes to the bank, measure the risks carefully

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