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While about a third of small businesses currently use mobile banking, that’s likely to increase to 54% by 2015 according to Aite research. Banks need to be ready and able not only to offer the mobile…
Lack of customer care with mobile devices is a big problem
Electronically paying for a soft drink at a movie theater—as well as the movie ticket itself—soon will be an established reality, at least in Salt Lake City and Austin.
Consumers who use contactless credit cards were found to spend almost 30% more on average than noncontactless card users.
Customer demand is there, but banks must craft the mobile channel carefully  
Banks must adapt to the new world of smartphone and tablet apps to remain relevant

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