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Being in the moment where the customer is will increasingly be the goal for retail bankers.

Tailoring the customer experience

Websites that fit themselves to clients on the fly and more will be norm
In only a few years the Washington discussion has shifted for fintech, though challenges remain as regulators sprint to keep up with technologists.

Fintech players assess post-disruption environment

Leaders from Square, Lending Club, and Citi discuss regulatory balance
Flying away from the flock first may be disruptive, but it may also be the best strategy play.

Financier, disrupt thyself

Charles Schwab chief says winners will revamp themselves constantly
Communicating payments change to consumers

Communicating payments change to consumers

Real-time payments arrival shouldn’t shock them, says expert
Yesterday's disruptive competitor is today's willing partner. How things change.

Is marketplace lending maturing?

Acting Comptroller sees signs that yesterday’s disruptor isn’t quite so rambunctious
Digital transformation sometimes stymied

Digital transformation sometimes stymied

It’s the pace of change that flummoxes banks
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

CRE-concentrated banks decline in Q2

But regulatory focus continues as CRE growth rate stays ahead of other categories
Never Split The Difference: Negotiating As If Your Life Depended On It. By Chris Voss with Tal Raz. Harper Business. 275 pp.

Negotiations begin with “No”

Book Review: FBI hostage negotiator takes on the business deal
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.

No more hitting the snooze on breaches

Equifax should be your bank’s final wakeup call
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

What can bankers learn from health care’s challenges?

A shift in Washington strategy to the very roots of the grassroots may be an answer
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