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Securing Lifelong Customers in a Disruptive Banking Market: Lessons Learned from Other Industries

Securing Lifelong Customers in a Disruptive Banking Market: Lessons Learned from Other Industries

It’s time for banks to stop working against what customers are telling them and start solving the right problems in the right ways
US “cashless society” Some Way Off, Survey Finds

US “cashless society” Some Way Off, Survey Finds

A third of Americans named cash as their favourite means of payment
Fake and Bake: How Synthetic Identities are Created and Cultivated for a Life of Crime

Fake and Bake: How Synthetic Identities are Created and Cultivated for a Life of Crime

They’re willing to take the chance for the opportunity to net a big score
How America’s Credit Card Management Is Improving

How America’s Credit Card Management Is Improving

Q3 2019 figures indicate “sound credit management” by consumers as total number of accounts falls for only the second time in seven years
Citizens Hits Back at CFPB’s Lawsuit Over Credit Card Dispute Failings

Citizens Hits Back at CFPB’s Lawsuit Over Credit Card Dispute Failings

The Rhode Island-based bank says legal action from the consumer regulator is “unwarranted” and ignores previous remedial work
Nine Reasons Why Wells Fargo Still Faces an Uphill Climb

Nine Reasons Why Wells Fargo Still Faces an Uphill Climb

The bank’s troubles are still closer to the front windshield than the rearview mirror
How the Digital Payments Market Will Grow by $2 Trillion in Four Years

How the Digital Payments Market Will Grow by $2 Trillion in Four Years

Global digital payments will total $6.7 trillion by 2023, with the US and China expected to dominate peer-to-peer and point-of-sale sectors
Third Quarter Brings Mixed Bag for Loan Delinquencies, ABA Data Shows

Third Quarter Brings Mixed Bag for Loan Delinquencies, ABA Data Shows

Credit card late payments fell but auto, home and personal loans all saw delinquencies rise in Q3
Citigroup Credit Card Strategy Is Working: Bank Beats Estimates

Citigroup Credit Card Strategy Is Working: Bank Beats Estimates

Citigroup yields much of its retail banking revenue from its credit cards and enjoyed double digit gains year over year
Visa Buys Payment Network Fintech Plaid in $5.3bn Mega-Deal

Visa Buys Payment Network Fintech Plaid in $5.3bn Mega-Deal

Plaid is a payments network that enables users to connect their financial accounts to third-party mobile applications
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