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Banks should upgrade mobile alerts to two-way interactions

Banks should upgrade mobile alerts to two-way interactions

Push notifications not only provide alerts but offer immediate options to take responsive actions
Mobility and convenience key to engaging customers in real-time payments

Mobility and convenience key to engaging customers in real-time payments

Customers prefer to deal with their banks but will go elsewhere if not satisfied
No single company dominates mobile wallets so far

No single company dominates mobile wallets so far

PayPal, however, seems positioned to break out of the pack
International mobile phone remittances likely will top $10 billion this year

International mobile phone remittances likely will top $10 billion this year

Regulatory complexities force many providers to concentrate on airtime topups
Consensus believes switch to real-time pay due by 2018

Consensus believes switch to real-time pay due by 2018

Removal of silos remains the biggest obstacle
Online and email fraud high among business concerns

Online and email fraud high among business concerns

Customer education and fraud solutions found lacking
Study finds customers using tellers, ATMs less for deposits

Study finds customers using tellers, ATMs less for deposits

Branch strategies may need to be reevaluated
New entrepreneurs could claim the digital payment world

New entrepreneurs could claim the digital payment world

The startup culture applies its own rules while other payments players hesitate
Mobile no longer optional for customer experience

Mobile no longer optional for customer experience

Mobile strategy a key driver for achieving marketing goals and business objectives
Mobile wallet progress stalled in 2013, but could heat up in 2014

Mobile wallet progress stalled in 2013, but could heat up in 2014

Multiple technologies vie for customer acceptance
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