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Social media guidance finalized by regulators

Social media guidance finalized by regulators

Some clarifications, but some areas remain gray
Websites that adapt on the fly

Websites that adapt on the fly

“Responsive web design” meets customers wherever they want to be
Will smart devices become "geniuses"?

Will smart devices become "geniuses"?

Apps, cloud, and expectations to make smart phones "smarter than you"
Ongoing, "fit-to-win" mobile strategy needed to succeed

Ongoing, "fit-to-win" mobile strategy needed to succeed

Success requires a marathon mindset
Mobile transaction interest still lags, despite firsthand exposure

Mobile transaction interest still lags, despite firsthand exposure

Security concerns, lack of a compelling reason seen blocking acceptance
Paying bills on mobile devices is poised for rapid growth

Paying bills on mobile devices is poised for rapid growth

Already, 12.5 million Americans use mobile bill pay
Online/mobile could put a third of banks’ market share up for grabs

Online/mobile could put a third of banks’ market share up for grabs

Survey shows 50% increase in mobile banking; double- and triple-digit growth in online sales
No single company dominates mobile wallets so far

No single company dominates mobile wallets so far

PayPal, however, seems positioned to break out of the pack
Mobile no longer optional for customer experience

Mobile no longer optional for customer experience

Mobile strategy a key driver for achieving marketing goals and business objectives
New core account must evolve to maintain relevance

New core account must evolve to maintain relevance

Support needed for new currency types, new payments, mobility
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