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Rushing ahead, with care

Rushing ahead, with care

After last fall’s disruption, RushCard launches better-than-ever revamp of prepaid service
Reports of a change of name for the bank-run P2P rival to Venmo and other such services have not been confirmed by clearXchange.

Exit clearXchange, enter “Zelle”

P2P service ramping up competition with Venmo, others
Ally Assist lets customers use voice or touch to make queries. Meanwhile, Capital One has been adopting Amazon's Alexa.

"Alexa, pay my mortgage"

Voice assistants join the retail arsenal at several banks
Multilayer biometrics to be next-generation authentication

Multilayer biometrics to be next-generation authentication

Passwords definitely out, future security requires more than one physical checkpoint due to imperfections
5 tips can put your website on the map

5 tips can put your website on the map

Often-overlooked areas that affect bank’s Google rankings
Sitting area and internet coffee bar with video display fill one part of the Claremont Savings’ “small-footprint” branch. Private room behind the glass has videoconferencing set-up.

Small bank’s small-footprint foray

Mutual likes concept and (most of) the results, as it experiments with leading-edge tech. People still like people
"Hola cliente"—Bank of America now gives mobile app users the choice of English or Spanish.

BofA ups ante on mobile apps

Adds options for Spanish, easier navigation, rewards redemption, and free FICO scores
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Can banks deliver “Simulchannel”?

Today’s customers demand personal—and personalized—service, as well as digital convenience—at the same time
Radius Bank turns the internet into a strong deposit-generating machine. This effort takes care in the age of cyberfraud, but it's part of a new wrinkle on the nearly branchless bank.

Radius Bank stakes out the web

Google Analytics helps reborn savings bank raise deposits
“Give me all of it—or I’ll leave”

“Give me all of it—or I’ll leave”

Customers want robo-advice, human help, and added value. Alternative: bye-bye
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