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Why do consumers seem to want to pay off loans with fewest strings?
Making more of floodtide of data requires both tech and human improvement
Depressing research proves over and over, folks fail to protect themselves
Is it possible to invent the "cult of a bank"?
Book Review: Industry critique asks good questions, gives simplistic answers
Perceived customer satisfaction remains mixed, predictable, disappointing, promising
Originations and balances are up—but so are delinquencies in certain segments.
CFPB holds hearings, seeks comments on benefits, risks
Digitize offerings in order to change “one-to-many” to “one-to-one”
Without insight into digital sales, your marketing budget is going to waste
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