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Customers
Only one third of consumers say they really grasp mortgage features
Reach out with a cross-media, cross-channel, cross-device presence
Americans splurged, with more credit usage, more spending overall in December
Guidance seeks to ensure employees understand choices and are able to take advantage of benefits
Don’t spend a dime if staff gives a bad time
How cheats can victimize “absent holders”
It’s all about the customer–and the customer is always right
Strengthening relationships with banks seen as a key approach
Rising personal credit tide predicted by risk managers
Book Review: Good basic guide to engagement for bank gamification newbies
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