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Consumer Compliance - Banking Exchange
Finding a plan for workable consumer compliance

Finding a plan for workable consumer compliance

Part 1 of 2: Balancing fairness and fine print
Qualified mortgage rule on horizon, getting closer

Qualified mortgage rule on horizon, getting closer

Get ready for a vendor blitz on QM solutions
ABA’s President Frank Keating, l., discussed hot issues with CFPB Director Richard Cordray during a key session at the association’s Annual Convention. Cordray’s speech, coming first, explored mortgage regulation, regulatory burden, and financial literacy themes.

Seeking answers from—and common ground with—CFPB’s Cordray

Annual Convention: Agency unveils one-page mortgage guide at ABA meeting
New consumer research from ABA undermines the traditional image painted of overdraft service—and overdraft customers.

New perspective on overdraft customers emerges

ABA-backed research paints very different picture than cliché
Home Mortgage Disclosure Act reporting’s accuracy has always mattered to Washington, but Consumer Financial Protection Bureau is sending a message.

CFPB hammering home HMDA accuracy

Two penalty announcements and two new guidelines underscore agency concern
Banks have a lot to get right by next January, but the task is not impossible, says Banking Exchange Contributing Editor Lucy Griffin.

Getting ready for QM, ATR, and the rest

Don’t panic! Your bank can get through this by prioritizing and focusing
Consumers can file complaints with the Consumer Financial Protection Bureau in multiple ways, including online.

Surprises in CFPB’s complaint database

Analysis of filings turns up key trends
Has your bank tried the recent small entity guide regulators have used to reduce confusion? Blogger Nancy Derr-Castiglione says a recent internal review of a Fed effort pulled no punches.

Assessing utility of “Small Entity Compliance Guides”

Do these aids to small banks get the job done?
Ask five important questions when evaluating a vendor relationship and your bank will be better protected, advises Banking Exchange Contributing Editor Lucy Griffin.

Do you really know what vendors are doing?

Outsourcing without controls is like driving with a blindfold
“What’s the beef?”

“What’s the beef?”

. . . and other conundrums in running a complaint management program  
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