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How will Acting CFPB Director Mick Mulvaney treat the bureau's complaints program? He's looking for input from banks and other stakeholders.

Any beefs about CFPB complaint system?

Bureau seeks input as part of overall review
While trends have been favorable, lenders have been watching some sectors closely. In some cases underwriting standards have tightened, says TransUnion in a recent study.

Strong economy supports rising consumer credit

Debt rising in auto, card, mortgage, and personal loan sectors
67 fascinating facts about online versus offline commerce

67 fascinating facts about online versus offline commerce

Infographic puts broad scan all in one place—like ecommerce
OCC fires back at Senate critics

OCC fires back at Senate critics

Letter details steps taken internally in wake of Wells Fargo sales scandal
A new generation will take financial services into the future. In the "Next Voices" blog a rotating group of bloggers of the younger generation will share what they are learning and doing. Proposals from guest bloggers are also invited. Please email scocheo@sbpub.com

Will Gen Z bank with you?

Millennials are old news. Gen Z is the new future
Goodbye generalities! More and more financial services firms personalize communications with customers and prospects.

Personalized marketing draws more bank spending

4 in 10 just beginning implementation. Data quality is biggest challenge
CEO Cort O'Haver boots up Umpqua Bank 3.0: "Our whole service pledge is based on our stores. But now it's going to morph into 'press the app and we'll chat'."

Umpqua’s next transformation

Bank that dared to be different is at it again, led by new CEO Cort O’Haver
Editor & Publisher William Streeter brings his longtime magazine column favorite, "Like It Or Not," to our blog lineup. Read Bill's periodic looks at what's going on in American finance.

“Sticky” for the right reasons

“Hassle” makes a lousy long-term marketing plan
Study sheds light on financial health of disabled

Study sheds light on financial health of disabled

Findings highlight many challenges along with opportunities
The typical consumer's network of parties with which they share personal data looks much more complicated than this.

Putting consumer in data-access control

Celent analyst says there’s value in setting up customer data dashboards
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Banking Exchange Interview with
Rachel Lewis of Stock Yards Bank

As part of the Banking Exchange Interview Series we and SkyStem are proud to present our interview with Rachel Lewis, Assistant Controller at Stock Yards Bank & Trust.

In this interview, Banking Exchange's Publisher Erik Vander Kolk, speaks with Rachel Lewis at length. We get a brief overview of her professional journey in the banking industry and get insights into what role technology plays in helping her do her work.

VIEW INTERVIEW NOW!

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