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Retail Banking

New customer base eschews the velvet-rope lobby setup
Mobile use adds both urgency and challenges. Will it pass smell test?
New ways sought to service the best lending prospects
One in three data breach victims also lost money, says Javelin
But upward trend continues despite shivers
Why—and how—to say “hola” to Hispanic prospects
An idea you will sniff at, plus a challenge
Regulators increase scrutiny of social media for marketing
Once support ends, bank systems gravely exposed to cyberthieves
Only one third of consumers say they really grasp mortgage features
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