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Customers Unimpressed with Digital Card Services

Customers Unimpressed with Digital Card Services

Consumer survey shows that banks’ digital channels are not providing the level of service that their clients expect
Bank Staff Want Apps to Aid Workload, Survey Finds

Bank Staff Want Apps to Aid Workload, Survey Finds

Research from Zebra Technologies highlights the digitization lag in bank branches
Digital Banking Tools Linked to Financial Confidence, Survey Finds

Digital Banking Tools Linked to Financial Confidence, Survey Finds

KeyBank survey also found that younger generations prefer a combination of digital and in-person banking
Retail banks struggling to support customers as inflation rises

Retail banks struggling to support customers as inflation rises

Retail banks score lower among customers for helping them save money or time
Digital Engagement Booming, Says Bank of America

Digital Engagement Booming, Says Bank of America

Individual and business customers are embracing digital banking more than ever
Third Coast Bank SSB to expand Texas footprint

Third Coast Bank SSB to expand Texas footprint

The new branch will expand operations in the Fort Worth market
US Bank Branch Closures Increase by 38% in 2021

US Bank Branch Closures Increase by 38% in 2021

2,927 bank branches closed last year, as bank customers opted for mobile and digital offerings
Community Bank Branches Remained Solid in 2021

Community Bank Branches Remained Solid in 2021

Over three quarters of community banks did not close a single branch, Wipfli survey reveals
Santander Consumer USA invests $35 million into bridging digital divide across the US

Santander Consumer USA invests $35 million into bridging digital divide across the US

Partnering with Comp-U-Dopt, a technology and community nonprofit
Banks Need to Expand Hybrid Banking Options to Survive

Banks Need to Expand Hybrid Banking Options to Survive

COVID-19 has caused significant numbers of people to want to limit social contact in public places for the time being
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