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Branch Technology/ATMs - Banking Exchange
Banks Look to Digitize Customer Onboarding

Banks Look to Digitize Customer Onboarding

Bringing in new customers is increasingly happening online rather than in person
Banking Tech: This Time It’s Personal

Banking Tech: This Time It’s Personal

US Bank and Huntington have developed new personalized digital services for individual customers
Adapting Contact Centers to Meet Business Continuity

Adapting Contact Centers to Meet Business Continuity

Within this adversity lies an opportunity for banks to revamp their call centers and retain customers
Contactless Payments Catching On In America

Contactless Payments Catching On In America

Coronavirus worries have helped boost the case for contactless card payments
ABA Pushes Back on Branch Closure Report

ABA Pushes Back on Branch Closure Report

Association responds to recent NPR report on the closure of bank branches
Is it Time for the Resign of the E-Sign “Reasonable Demonstration?”

Is it Time for the Resign of the E-Sign “Reasonable Demonstration?”

The E-Sign Act was signed into law over two decades ago
Trio of Banks Announce Branch Network Expansions

Trio of Banks Announce Branch Network Expansions

The three lenders join a small number of regional banks announcing partnerships to open new branches in their local communities
Bank of Hawaii Launches ‘Branch of Tomorrow’ Premises

Bank of Hawaii Launches ‘Branch of Tomorrow’ Premises

The bank is reopening revamped branches, while others are adding physical branches in face of online shift
Bridging the Trust Gap: How Fintechs Beat Incumbents at Their Own Game

Bridging the Trust Gap: How Fintechs Beat Incumbents at Their Own Game

When technology is table stakes, customer relationships win market share
Capital One Takes Top Spot in Customer Satisfaction Poll

Capital One Takes Top Spot in Customer Satisfaction Poll

The strength of mobile and online offerings continue to drive positive reviews from users, according to JD Power.
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