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Artificial Intelligence

5 ways to get your game back

5 ways to get your game back

Do banks satisfy customers? Disconnect between what banks and customers think
Looking at managed services

Looking at managed services

Survey examines pros of IT choice
Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Messages of banks' tech future

Analysts predict what’s to come in 2016
5 steps to building digital relationships

5 steps to building digital relationships

Leveraging data helps banks better serve customers remotely
It’s all about customer experience

It’s all about customer experience

CRM data sharing in marketing channels crucial
Diebold, Wincor Nixdorf to merge

Diebold, Wincor Nixdorf to merge

Move expands reach, opens up R&D capabilities
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan “The Wombat” Fisher’s personal mission.

Can Taylor Swift take you out?

Fargo Dome visit shows how “saturation events” can dam up text streams
Augmented: Life In The Smart Lane. By Brett King. Marshall Cavendish International. 300 pp. [Forthcoming book]

Excerpt: Augmented: Life In The Smart Lane

Futurist Brett King expands his universe in forthcoming book
How to measure digital effectiveness?

How to measure digital effectiveness?

Most bank execs scratch their heads
Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Making room for CISOs

Consolidated info security drives rethinking of hierarchy
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