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Bold bank technology predictions for 2014

Bold bank technology predictions for 2014

It’s never too early to go out on a limb
Courting the customer… poorly?

Courting the customer… poorly?

It’s all about the customer–and the customer is always right
Whither EMV? Who knows? Who cares?

Whither EMV? Who knows? Who cares?

The U.S. migration to EMV depends on merchant adoption, customer interest
The Snowden effect: NSA leaker shakes up corporate security

The Snowden effect: NSA leaker shakes up corporate security

Experts agree, the human element is as much an issue as advanced technology
Paradigms don’t shift anymore, they’re ripped apart and put back together

Paradigms don’t shift anymore, they’re ripped apart and put back together

In a topsy-turvy world, what used to be good—predictability—now gives way to the new good—disruption
There’s plenty of bank technology innovation—over there

There’s plenty of bank technology innovation—over there

Financial institutions in developing countries finding ways to teach domestic banks a thing or two
New entrepreneurs could claim the digital payment world

New entrepreneurs could claim the digital payment world

The startup culture applies its own rules while other payments players hesitate
Facial recognition: The new frontier

Facial recognition: The new frontier

They’re not only looking at you, they know you
Commercial customers still balk at their own security

Commercial customers still balk at their own security

Small businesses know about fraud but don’t think it will happen to them
Customer engagement with new technology requires engaged employees—believers in the tech the bank wants people to adopt. Blogger John Ginovsky reveals proven techniques, including one low-tech solution certain to "cheer" branch staff.

Technology’s great, but your people make it work

It’s hard to get customers excited about something new if your employees aren’t
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