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Banks generate huge pools of data and that will only increase as digital banking becomes the norm. The question is how to best harness all that information to best serve customers.

Analytical eye brings greater customer insight

New approaches open opportunities for data-driven marketing, compliance, and fraud mitigation
Tech issues have become mainstream issues for bank investors, so leaders cover them in some depth in annual messages.

Bank chiefs talk tech to investors

Customer satisfaction remains main goal of technological disruption
Express Banking welcomes new customers into Fifth Third with a real banking relationship.

Fifth Third’s low-cost winner

Serving unbanked and underbanked people is express purpose of Express Banking
What to do while awaiting reg relief

What to do while awaiting reg relief

Building an enterprise risk management program designed for community banking can cut costs and regulatory risks
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

What Wells Fargo report means to your bank

The directors’ report contains lessons for all managers and board members
Mike Moebs, "The Prairie Economist," recently compared bank cross-sell ratios to credit union results and found lessons for all depository institutions.

The cross-selling challenge: How to win the race

Management needs to understand what strategy it’s using
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Life in the merger express lane

Average time to close bank deals trends downward
ALCO Beat articles featured exclusively on bankingexchange.com are written by the asset-liability management experts at Darling Consulting Group.

Robust ALM modeling is banker’s compass

Keeping your bank headed in right direction demands a steady guide
As they used to say on TV, don’t try this at home. The Dark Web is nowhere for a novice. But understanding what bad guys do when there is critical for bankers.

Tales from the Dark Web

How meticulous are you about logging out? Better read this now
Javelin expert Mark Schwanhausser is still waiting—and willing—to be wowed by banks' mobile offerings.

Where digital is failing

Opening accounts completely via smartphone eludes most. Javelin suggests improvements
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