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“The Truth Doesn’t Have To Hurt”: How To Use Criticism To Strengthen Relationships, Improve Performance, And Promote Change, Deb Bright, Ed.D. Amacom. 244 pp.

“Uh, about the job you’re doing”

Book Review: Can constructive criticism be helped by flow charts?
Smart-device obsession spreads

Smart-device obsession spreads

Mobile payments, internet of things seen as game changers
Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

What really is “digital banking”?

Consensus on this oft-used term’s meaning eludes
Some Basel III relief for some small banks

Some Basel III relief for some small banks

SNL Report: Recent legislation will help community banks make standards
Taking the long view on oil

Taking the long view on oil

Part 3: How ready are we for the ripples from today’s price drops?
MoneyGram/Haider case: Compliance penalties get personal

MoneyGram/Haider case: Compliance penalties get personal

Chilling effect? Or extreme performance incentive?
Internal politics ... in your bank?

Internal politics ... in your bank?

There may be more than you suspect
Should banks push back?

Should banks push back?

When you face CFPB tactics, what have you got to lose?
Rethinking Citi’s retail empire

Rethinking Citi’s retail empire

SNL Report: How megabank’s network may change, as branches are sold or otherwise fade away
City National reaches out via digital magazine

City National reaches out via digital magazine

Highly visual “webzine” becomes online face
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