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Bill Streeter

"Trust as a quality or a brand attribute usually isn’t one where you would see customers coming to you because they trust you, but it is one of those factors where if they lack trust they’ll leave for somebody else." Maarten Lagae, Landor Associates

Trust: easy to lose, hard to regain

Retail banks still poll low on trust; PayPal, credit cards rank higher
Coming European changes to privacy law will impact some American firms, experts say. What makes the shift especially tricky: Europeans’ concept of privacy differs significantly from Americans’.

Europe’s next export: privacy

E.U. rules taking effect in May 2018 will have broad impact. Whose data is it?
Fintech expert Chris Skinner gave his advice in a format new to Money 20/20 this year: The Forum. Staged like theater-in-the-round, Forum presentations were broadcast to audience members via wireless headsets.

"Nothing less than transformation"

Blunt Money 20/20 talk from fintech author Chris Skinner attempts to jolt bankers into new age—or else
Among the gaps Pablo Sanchez and his team filled in at HSBC was credit card offerings. A metal card—the HSBC Premier World Elite Mastercard—was just introduced for a key segment: people who travel regularly, particularly to and from the Far East and Europe to the U.S. East and West Coasts.

HSBC’s retail transformation hits stride

Two years in, venerable bank embraces digital, but feels banks are not endangered
First comments on “sandbox” results

First comments on “sandbox” results

UK’s FCA exec offers views on completion of program’s first round at Money 20/20
Lowly savings account proves small-biz hook

Lowly savings account proves small-biz hook

Capital One’s Spark Business unit highlights need to save—often overlooked by SBOs
Revamping retail banking involves not only the digital face of the bank, but the still-significant physical presence that much of the industry still maintains. What that presence does, and what it looks like, has been evolving for some time, speakers at a recent Finastra conference said.

Branch transformation—15 years and counting

WSFS and Bank Midwest say it’s ongoing process. Is “journey mapping” in your future?
Agility and speed are both pre-requisites for competitive banking today. Finastra’s Michael Dionne discusses what it takes.

Banks can cope with “tech arms race”

It takes “intestinal fortitude” but there are ways to keep up with the bigs and millennial expectations
Banks came together at an Orlando user conference to hear about the directions Finastra management plans to take the new company.

Finastra execs take pains to reassure U.S. bankers

At first post-merger user conference, leaders stress commitment to community banks—and existing D+H product set
Memo to millennials re banks

Memo to millennials re banks

Cool stuff is happening at banks, such as U.S. Bank’s massive internal communications revamp
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