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Would you believe a small percentage of millennials shoot 20 or more selfies daily? Mitek says this and related findings should send a message to banks.

Snapping up selfie generation

Embrace millennials on their terms and provide the services they really want
Yearend is a bad time to invest in marketing, but ROI on marketing dollars rises in January.

Why we are stopping our marketing

... for November and December, that is. Don’t waste your dollars this time of year
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Upshifting on auto lending

Lenders drive into auto even as credit quality concerns mount
Let's get beyond Siri-os, suggests financial chatbot backer.

Can smarter chatbots answer customer challenges?

Imagine Siri handling your banking problems
If you're not getting all thumbs up, here are some concepts to help turn thumbs to "up."

What impression does your bank make?

How banks do with customers ranks higher—less branch traffic makes each visit count
You may not play Pokémon Go, but think about how many of your customers may be playing it.

3 things banks can learn from Pokémon Go

Professor Pikachu may have lessons for financial services providers
Millennials love cashback programs, but for Gen Xers, the top priority is security.

Finding key appeals for each generation

New research clarifies what key demographic groups really want
Increased "touchpoints" of digital banking result in more business, according to research by Bank of the West and Fiserv.

What’s the payoff for investing in digital?

Bank of the West delves into own customer base to measure, and improve, digital ROI
Ally Assist lets customers use voice or touch to make queries. Meanwhile, Capital One has been adopting Amazon's Alexa.

"Alexa, pay my mortgage"

Voice assistants join the retail arsenal at several banks
Sitting area and internet coffee bar with video display fill one part of the Claremont Savings’ “small-footprint” branch. Private room behind the glass has videoconferencing set-up.

Small bank’s small-footprint foray

Mutual likes concept and (most of) the results, as it experiments with leading-edge tech. People still like people

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