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Retail Banking

Omnichannel, not multichannel, becomes key
Lenders focus on security and fraud mitigation
Big growth in usage seen in U.S., Europe
Canada’s Equitable launching “EQ Bank”
Affluent middle class demands bank recognition
… of everything, that is. Call ‘em smart cameras, not smart phones
Tech-savvy customers crave “financial well-being” hug
Trick is to tailor focused marketing messages—no “batch-and-blast”
Debit preferred, but use flags
Devices would supplement, replace desktops

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CSI: Hawthorn River
Lending Regulatory Compliance

WEBINAR: Tuesday, May 21st, 2024, 2:00 CT / 3:00 ET

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