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ABA comment letter boils down to 22--"Why is this necessary?"
Today no complaint should be able to grow to a major surprise
Techniques to help you figure out what's working, what's not
The place where "pin" doesn't mean ATMs
Maximizing Twitter for better social media success for your bank
Not on Facebook? Timeline makes case for getting on it stronger
Pin-based site has new spin on social media
More banks to follow them soon
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Adaptive Authentication:

Superior User Experience and Growth through Intelligent Security

Banks and financial institutions find themselves trying to satisfy competing priorities. Fraud continues to grow at an alarming pace and in sophistication year-over-year.

Intelligent adaptive authentication is a new approach to combating fraud that solves this problem and achieves the twin goals of reducing fraud and delighting the customer.

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