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Also: FireFly and TruStone credit unions plan merger; United Bank completes CresCom acquisition

Consumer survey shows that just a quarter of bank customers expect to change their behaviours in the next 12-24 months

The Fed is boosting several pandemic aid programs, including the PPP, as data shows more than half of its first expansion has been used up

Some states are phasing out stay-at-home orders and allowing businesses to reopen after nearly two months of lockdown

JD Power’s latest satisfaction survey reveals that reducing branch-based services could have a negative impact on customer satisfaction

Bank Hapoalim and its Switzerland-based subsidiary have admitted money-laundering charges involving soccer officials

New York-based Signature Bank says roughly 14% of its loan book is seeking to defer payments as the pandemic challenges cashflow

The ABA and National Bankers Association have entered into a strategic partnership to expand services to both membership groups

Leaders should plan carefully how to resume normal office operations when pandemic measures start to be lifted, says McKinsey

New appointments at OCC, Goldman Sachs, Wells Fargo, MUFG, Summit State Bank, Sonabank, and more

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