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Mobile - Banking Exchange
Mobile transaction interest still lags, despite firsthand exposure

Mobile transaction interest still lags, despite firsthand exposure

Security concerns, lack of a compelling reason seen blocking acceptance
Paying bills on mobile devices is poised for rapid growth

Paying bills on mobile devices is poised for rapid growth

Already, 12.5 million Americans use mobile bill pay
Online/mobile could put a third of banks’ market share up for grabs

Online/mobile could put a third of banks’ market share up for grabs

Survey shows 50% increase in mobile banking; double- and triple-digit growth in online sales
Banks should upgrade mobile alerts to two-way interactions

Banks should upgrade mobile alerts to two-way interactions

Push notifications not only provide alerts but offer immediate options to take responsive actions
Mobility and convenience key to engaging customers in real-time payments

Mobility and convenience key to engaging customers in real-time payments

Customers prefer to deal with their banks but will go elsewhere if not satisfied
No single company dominates mobile wallets so far

No single company dominates mobile wallets so far

PayPal, however, seems positioned to break out of the pack
International mobile phone remittances likely will top $10 billion this year

International mobile phone remittances likely will top $10 billion this year

Regulatory complexities force many providers to concentrate on airtime topups
Consensus believes switch to real-time pay due by 2018

Consensus believes switch to real-time pay due by 2018

Removal of silos remains the biggest obstacle
Online and email fraud high among business concerns

Online and email fraud high among business concerns

Customer education and fraud solutions found lacking
Study finds customers using tellers, ATMs less for deposits

Study finds customers using tellers, ATMs less for deposits

Branch strategies may need to be reevaluated
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