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Human trafficking, documented with precision in a recent private report, takes many forms. The commonality, according to John Byrne, is the illicit nature of the funds these businesses produce—and how banks can play a role in disrupting these trades.
AML & Fraud

“With or Without You”*

Written by John Byrne | 11/07/2017 - 17:32 |
In face of human trafficking plague, AML dedication continues. And if you’ve got a problem with that …
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What’s your tech usage percentage?
Next Voices

What’s your tech usage percentage?

Written by Kelsey Neisen | 11/06/2017 - 12:38 |
Do you know what your technology can do for you?
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Lead Right For Your Company’s Type: How To Connect Your Culture With Your Customer Promise. By William E. Schneider. Amacom. 200 pp.
Books for Bankers

How to lead your type of bank

Written by Andy Schornack | 11/03/2017 - 15:09 |
Book Review: A framework to connect your bank’s culture with your customer promise
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“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.
Talking Credit

Bad behaviors in the workplace

Written by Ed O’Leary | 11/01/2017 - 00:03 |
Ultimately industry behavior comes down to individual responsibility
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The special prosecutor's indictment of Paul Manafort and Richard Gates made major news, but John Byrne says the filing also serves as a reminder of how many legal issues touch on anti-money-laundering laws.
AML & Fraud

“Just Another Manic Monday”*

Written by John Byrne | 10/31/2017 - 12:12 |
AML themes in major events like the Manafort indictment
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AI's future is in the hands of mankind, suggests Pedro Bizarro of Feedzai. It's up to users and the experts they employ to apply the technology appropriately.
Reporters' Notebook

Is AI ethical?

Written by Steve Cocheo | 10/30/2017 - 21:44 |
It’s a tool that can improve, or do damage if carelessly used
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Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”
Making Sense of it All

Despite tech investment, CX lags

Written by John Ginovsky | 10/30/2017 - 16:48 |
Customer experience expectations soar faster than banks can keep up
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It's a mistake to think social media is a one-way conversation especially for a corporation or brand, warns Jeremy Balkin, innovation chief at a large bank.
Social Media

How #hashtags transformed customer experience

Written by Jeremy K. Balkin | 10/27/2017 - 09:47 |
Is your bank socially adept?
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Many of the key elements of high-performance community banking come down to smart and diligent execution on community banking basics. But that doesn’t mean it’s easy.
Community Banking Blog

14 signs of a high-performing bank

Written by Jeff Gerrish | 10/25/2017 - 12:38 |
How well does your community bank fit the profile?
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Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.
Beyond the Bank

Right Now=Real-time

Written by Dan Fisher | 10/22/2017 - 00:50 |
Customers will expect what some thought they had all along
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