Friends’ recommendations also important, while online, mobile services lag in decision-making, survey says

How cheats can victimize “absent holders”

“Responsive web design” meets customers wherever they want to be

Part 5 of a series: “Human capital metrics” look at employees’ value, not just their cost

Success requires a marathon mindset

Younger customers seen using devices farther and wider

Nine out of ten see need for disruptive technologies in order to stay competitive

Part 2 of 2: What eyes on the goal could accomplish

Agility seen as adding to traditional values of cost and risk

Increased IT investment likely to help meet customers’ evolving needs and expectations