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Book Review: Shades of Kramer! Coffee table book about cash machines
Most likely to turn to primary bank for wealth management
Digital drives businesses to offer personal, intuitive customer experiences
Standing in line can be a good thing!
Remove the blinders, consultant advises, and build social communities
Can bankers learn something from retailer’s Canadian retreat?
Can digital channels boost bottom line as well as cut cost?
Face-to-face remains dominant, though movement continues
Customers like it, and it helps migrate flow to self-service
Digital can tie in with social feeds
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