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Consumer Bank Fined $9 Million in Settlement

Consumer Bank Fined $9 Million in Settlement

The U.S. Consumer Financial Protection Bureau has fined Citizens Bank for violating the Truth in Lending Act
Why Customer Experience Is Vital During a Crisis

Why Customer Experience Is Vital During a Crisis

CX Should Be a Top Priority
Consumers Need Advice, Guidance from Banks, Study Finds

Consumers Need Advice, Guidance from Banks, Study Finds

Savers are moving money around in search of better service, according to JD Power
Why Banks Must Focus on Personalized Experiences in Times of Economic Uncertainty

Why Banks Must Focus on Personalized Experiences in Times of Economic Uncertainty

Personalization can help community banks remain competitive and retain local deposits
Do Customers Still Trust Banks?

Do Customers Still Trust Banks?

Surveys show that business remains resilient despite recent bank failures
Fed Faces Difficult Decision on Rate Hikes, Say Economists

Fed Faces Difficult Decision on Rate Hikes, Say Economists

Decision is likely to be affected by the collapses of Signature Bank and Silicon Valley Bank, experts believe
‘Strength and Stability’: Banks and Regulators Seek to Reassure

‘Strength and Stability’: Banks and Regulators Seek to Reassure

State and federal regulators, industry groups and individual banks are urging consumers not to panic
CFPB Plots Clampdown on BNPL

CFPB Plots Clampdown on BNPL

‘Buy now, pay later’ products should be subject to the same rules as other forms of credit, says director Rohit Chopra
Two Lenders Punished for Actions Against Veterans

Two Lenders Punished for Actions Against Veterans

Majestic Home Loans shut down and TitleMax fined for misleading military personnel and their families
US Household Debt Increases

US Household Debt Increases

Q4 2022 data reveals increased borrowing led by credit card debt
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