Customers - Banking Exchange
Retirement Planning Creates Discord Among Couples
Nearly a quarter of couples cannot agree on how much money to save for retirement
Consumer Loyalty to Banks Declines
Less than half of customers are “certain” they will remain with their bank over the next 12 months
One in Five Oppose Fed’s Proposed Changes to Regulation II
An overwhelming majority of consumers are satisfied with the current debit card system
CFPB Finalizes Rule to Cut Late Credit Card Fees
Average late fee charge reduced from $32 to $8
Customers Value Fraud Protection When Opening New Account
Strong fraud protection is the most important consideration for 32% of consumers
Fraudsters are Targeting Younger Consumers
TD Bank report found that nearly a third of young consumers have fallen victim to financial fraud
Two-thirds of Americans Have Decreased Spending
Teenagers are also more likely to experience financial concerns and lie about their financial situation
Banks Must Improve Digital Offerings to Meet Customers’ Expectations
More than 60% of middle-market companies class themselves as “digitally native”
Consumers Become More Optimistic About Financial Conditions
Over 76% of consumers expect their finances to improve or remain unchanged over the next 12 months
Junk Fees are Causing Consumers to Switch Banks
Proposed rule to ban junk fees aims to remedy widespread concerns
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