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Customers like branches—but don’t depend on them

Customers like branches—but don’t depend on them

Comfort + convenience factors=branches
Smart-device obsession spreads

Smart-device obsession spreads

Mobile payments, internet of things seen as game changers
BofA at forefront of branch reduction trend

BofA at forefront of branch reduction trend

SNL Report: Network trims help chop efficiency ratio by four percentage points
Rethinking Citi’s retail empire

Rethinking Citi’s retail empire

SNL Report: How megabank’s network may change, as branches are sold or otherwise fade away
Mobile bill pay increasingly popular

Mobile bill pay increasingly popular

Choice still critical to consumers
City National reaches out via digital magazine

City National reaches out via digital magazine

Highly visual “webzine” becomes online face
Security deemed most important for payments

Security deemed most important for payments

Consumers don’t put highest priority on innovation
Sir Richard himself shows up in a Virgin "banking lounge" in a video introducing U.K. customers to the bank's free community service. To see a video, look for the link in this article.

Monitise, Virgin Money join forces

Partnership to boost mobile banking and payments in U.K.
Branches remain popular in U.S.

Branches remain popular in U.S.

Studies find major differences between U.S. and U.K. consumer preferences
Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

What’s new with neobanks?

App-only banks remain on the cusp—for now
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