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Consumers can file complaints with the Consumer Financial Protection Bureau in multiple ways, including online.

Surprises in CFPB’s complaint database

Analysis of filings turns up key trends
New core account must evolve to maintain relevance

New core account must evolve to maintain relevance

Support needed for new currency types, new payments, mobility
Knowing your customer…. What a concept!

Knowing your customer…. What a concept!

TransUnion’s latest payment hierarchy analysis indicates nearly even tendency by people with financial woes to pay their mortgage or credit card debt. Auto loans still have first call on their dollars, however.

Consumer payment hierarchy begins shift

Troubled borrowers’ historical preference towards mortgage bill returning, says TransUnion study
Banks serve many customers, but today the business is a zero-sum game. To hold onto current customers—and win others away from competitors—banks must segment and prioritize their tailored messages, according to consultant Steve Ramirez of Beyond the Arc.

Segmentation matters more than ever

As messages multiply,  yours must fit customer best
“What’s the beef?”

“What’s the beef?”

. . . and other conundrums in running a complaint management program  
Customer engagement with new technology requires engaged employees—believers in the tech the bank wants people to adopt. Blogger John Ginovsky reveals proven techniques, including one low-tech solution certain to "cheer" branch staff.

Technology’s great, but your people make it work

It’s hard to get customers excited about something new if your employees aren’t
Credit card payment patterns provide insights on ability to repay

Credit card payment patterns provide insights on ability to repay

Study confirms “revolvers” present greater risk, in varying degrees
Global contest announced for leading-edge bank tech initiatives

Global contest announced for leading-edge bank tech initiatives

Deadline is Aug. 25!
Roadmap For the Rest of Your Life: Smart Choices About Money, Health, Work, Lifestyle ... And Pursuing Your Dreams. By Bart Astor. AARP/Wiley, 214 pp.

50 is the new 30

Book Review: Are you ready for your "second adulthood"?
Page 68 of 70

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